ENERYA IS PROCESSING REAL-TIME DATA WITH PANASONIC'S TOUGHPAD JT-B1 AND THEREFORE IMPROVED THE QUALITY OF ITS CUSTOMER SERVICES
Enerya, which is offering natural gas transmission services in nine Turkish cities via its companies in Konya, Ereğli, Niğde/Nevşehir, Denizli, Karaman, Erzincan, Antalya and Aydın,’ is providing over 1 billion cubic meters of gas to more than 700,000 subscribers. Enerya, an STFA Group company, decided to use Panasonic Toughpad JT-B1’ devices for its mobile integration process. In addition to the prestigious endurance, the Panasonic Toughpad JT-B1 provides fast data communication and offers a barcode reader. The company now not only fulfills mobile integration requirements but also benefits from a more efficient field force.
Enerya is providing natural gas in nine Turkish cities. The company needed mobile devices that are durable, powerful, and compatible with their communication and processing software. The devices should be used by the field force within the scope of the mobile integration project, a project which is supposed to increase the efficiency of processes. In the natural gas transmission sector, the importance of the field force has quickly increased in recent years and Enerya, giving top priority to customer satisfaction, requires a field force that takes full advantage of today's mobile technology.
Therefore Enerya launched the mobile transformation project in March 2013 in order to bring mobile technology to the field force. Data communication and operation processes which were previously conducted manually on paper were to be digitized and automated through SAP integration. In addition to the software integration SAP compatibility, usability by mobile workers in rough conditions, CPU performance, long battery life, and a barcode-reading functionality were key requirements.
Solution: The Panasonic Toughpad JT-B1!
After mobility became a necessity in the natural gas transmission sector, mobile devices resistant to field conditions were key for the transformation that Enerya’ experienced. Regarding this, Enerya Mobile Applications Expert Cahit Yılmaz says: “The mobile devices to be used in the field had to be powerful, robust and capable of reading barcodes. Yaptığımız araştırmalarda Panasonic Toughpad JT-B1 mobil tableti tercih ettik.”
The Panasonic Toughpad JT-B1 has been designed for field operations.
Panasonic's mobile PCs (Toughbook) and tablets (Toughpad), which are used to ensure uninterrupted mobile operation all over the world, feature endurance, long battery life, a wide range of connection options, and ease of use. The Panasonic Toughpad JT-B1, which was preferred by Enerya, draws its strength from a long-standing tradition. The tablet uses an Android operating system and was designed specifically to be used in the field. Thanks to the dimensions of the tablet (17.8mm thick, 545 grams), Enerya field workers can share information when they want wherever they are.
The 13-month project showed immediate effects.
Enerya, within the scope of the software stage of its mobile transformation project, accomplished SAP transformation including ERP, ISU, CRM, Portal and Mobile integration in eleven of its companies. Other locations are to follow soon. A team of experts from Enerya worked with Panasonic teams between March 2013 and April 2014. Enerya Mobile Applications Expert Cahit Yılmaz says: "During the project we have had continuous contact with Panasonic and successfully managed the process. One time, our teams encountered a problem with the barcode-reading feature and they immediately contacted Panasonic's personnel. We then resolved the problem in a short time thanks to Panasonic's quick intervention and put the barcode reading feature back into service for the field workers."
We reduced work processes from seven to three steps!
The mobile transformation project and the Panasonic Toughpad JT-B1 made a quick impact. Before, processes were not automated and devices and software were incompatible. Now that the project has been completed the workflow is much smoother. Regarding this subject, Enerya Information Technologies Manager Arda Anıl says: "We reduced seven steps of a work order process (list preparation, work order release, delivery to team, process finalization, form print out, delivery to central office, processing in the system) to three steps (work order release, process finalization, form print out). Thanks to the mobile applications used by our team, we made great progress both in data accuracy and in time and resource savings. In brief, we now have modern technology, a properly running system and added security.”